ANNEX 1: RATES FOR THE USE OF SERVICES THROUGH THE BE CHARGE APP
This document, attached to the General Terms and Conditions that regulate the use of the Services provided to its customers by BE CHARGE S.R.L. (« BE CHARGE » or « BEC« ) through the App, describes and regulates the different rates (the « Rates« ) for the use of the charging service for electric vehicles (the « Charging Service« ) at the public BEC charging stations (the « BEC Charging Stations« ) or of compatible third party operators (the « Third Party Charging Stations« , the BEC Charging Stations and the Third Party Charging Stations collectively the « Charging Stations« ), which the Customer can access through the App or associated RFID Card.
1. DEFINITIONS
1.1. In this document, unless otherwise defined, the words and expressions indicated with the capital letter shall have the meaning attributed to them in the General Terms and Conditions of which this document represents an Annex and forms an integral and substantial part.
2. RATES FOR THE USE OF THE CHARGING SERVICE
2.1 The use of the Charging Service provides for the payment of a fee based on the Rate chosen by the Customer. This fee is all-inclusive, covering all costs related to the Customer’s use of the Service, including any taxes for which the applicable legislation provides for the right of recourse.
2.2. Different Rates are available for the use of the Charging Service. If the Customer does not select a Rate for the use of the Charging Service, the Consumption Rate (as defined below) shall be applied to the Customer.
3. CONSUMPTION RATE
3.1. The consumption rate corresponds to the € (or other currency)/kWh price that is applied to the Customer for the use of the Charging Service at the Charging Stations (the « Consumption Rate« ).
3.2. The amount applied to the Customer for using the Charging Service is calculated by multiplying the kWh provided to the Consumption Rate published in the App in relation to the Charging Station chosen by the Customer. The Consumption Rate may differ depending on the type of socket chosen by the Customer from among the various options available, namely Quick (AC), Fast (DC), Fast+ (DC) and Ultrafast (DC). and by the operator of the Third-Party Charging Station. The Consumption Rate applied for the use of the Charging Service may differ depending on the Charging Station chosen by the Customer from those available in the App. In this sense, it is hereby specified that the amount of the Consumption Rates applied for the use of the Charging Service at the Third Party Charging Stations is in all cases defined by BE CHARGE; this amount may vary: i) compared to the Consumption Rate applied for the use of the Charging Service at the BEC Charging Stations; and ii) compared to the rates applied by other operators for the charges made at their own Charging Stations.
4. RATE PLANS
4.1. As an alternative to the Consumption Rate, the customer may decide to use the Charging Service with the application of the different fees provided for by the recurring fixed-fee rate plans (the « Rate Plans« ).
4.2. Under the Rate Plans, Customers are charged a fixed recurring fee every 30 days. In return, they receive a variable discount on the Consumption Rates listed on the BE CHARGE App (as regulated under Art. 3 of this document). Below are the detailed terms and conditions provided for each Rate Plans offered by BE CHARGE:
BE START | BE MEDIUM | BE PREMIUM | |
Fixed fee recurring every 30 days | €9.90 | €13.90 | €19.90 |
Discount applied on the Consumption Rate | 20% | 30% | 40% |
4.3. The terms and conditions provided for in the Rate Plans are applicable exclusively to charges made, both through the App and through the RFID card, at BEC Charging Stations and Third-Party Charging Stations available in Italy and the Republic of San Marino. Rate Plans can only be purchased by Customers who have selected Italy as the « prevailing charging country » in the App. Once the Rate Plan has been purchased, if the Customer changes the « prevailing charging country », the selected Rate Plan shall remain active and subject to automatic renewal, unless cancelled.
4.4. Rate Plans have a term of 30 days. At the end of this period, automatic renewal is provided, unless terminated within a term of 30 days from the date of activation or last renewal of the Rate Plan. Termination can be done by selecting the relevant button in the detailed view of the active Rate Plan. If terminated, the Customer shall be charged the Consumption Rate for using the Charging Service after the plan’s expiration.
4.5. Within the same term referred to in Art. 4.4, the Customer may also request a change in the selected Rate Plan (e.g., from Be Start to Be Medium). In this case, the change in Rate Plan shall become effective from the end of the 30-day period from the date of activation or last renewal of the previous Rate Plan.
5. RIGHT TO WITHDRAW FROM THE RATE PLANS
5.1. If the Customer purchases one of the Rate Plans governed under Art. 4 of this Annex, the selected Rate Plan shall only be activated once the 14 days from the purchased of the Rate Plan have elapsed, , for the exercise of the right to withdraw (“Withdrawal Term”). In this case, against the exercise of the right to withdraw, BE CHARGE shall reimburse the Customer in full for the amount paid as a recurring fixed fee.
5.2. If, during the subscription phase or after, the Customer instead requested the immediate activation of the Rate Plan without acknowledging and agreeing to the loss of his right to withdraw the Rate Plan shall be activated immediately, and the Customer shall be able to start using it during the Withdrawal Term. In this case, against the subsequent exercise of the right to withdraw, BE CHARGE, shall reimburse the amount paid as a fixed recurring fee at the time of signing the Rate Plan selected by the Customer, in the shortest possible time from the date on which BE CHARGE is informed that the right of withdrawal has been exercised. However, deducting from this amount the sums corresponding to the discounts recognised on the Consumption Rate applied to any charges made during the Withdrawal Term and until the moment that the Customer exercises this right.
Merely by way of example: if the Customer purchases the « Be Start » Rate Plan and requests immediate activation, they shall immediately pay a €9.90 recurring fixed fee, and they shall be granted a 20% discount on the Consumption Rate. Therefore, when using the Charging Service, Customers pay a lower fee than they would have paid with the application of the Consumption Rate without discount (e.g., €8 instead of €10). If the Customer exercises the right to withdraw at a later time, the amount paid as a recurring fixed fee less the amount corresponding to the discount enjoyed shall be returned to the Customer: in this case, therefore, €9.90 – €2 = €7.90.
The Customer will therefore receive a credit note and a settlement invoice as proof of the reimbursement made.
5.3. The Customer may exercise the right to withdrawal by sending to the email address support@bec.energy: (a) an unambiguous statement expressing its wish to withdraw from this Agreement; (b) the completed form in Annex 2 of the General Terms and Conditions.
6. RATE CHANGES
6.1. BE CHARGE retains the right to update, supplement, and/or modify this document for justified reasons, including the following: (a) public interest and/or safety concerns; (b) compliance with applicable law and regulations; (c) legislative and regulatory amendments; (d) implementation of technical improvements and/or changes of the Services and the App, including any updates of the App; (e) improve and modify the Services; (f) development of new services by BE CHARGE; and (g) technical, organizational, economic and/or commercial factors that, if unaddressed, would prevent BE CHARGE from continuing to offer the Services provided in these General Terms and Conditions; (h) changes in market conditions.
6.2. Updates to this document shall be communicated, with an advance notice of 14 (fourteen) days (the « Notice Term »), by means of publication on the website https://bec.energy/be-charge-app-termini-e-condizioni/ and by communication in the App, and by direct communication to the Customer at the email address provided by the Customer during registration and/or subscription to the Service.
6.3. If BE CHARGE amends or updates the provisions of the Rate Plans, it shall notify the Customer by means of publication on the website at https://bec.energy/be-charge-app-termini-e-condizioni/ and by means of communication in the App, and to the email address communicated during registration to the App with 30 days’ notice with respect to the effective date of the aforementioned changes. This is without prejudice to the Customer’s right to cancel the subscription under Art. 4.4. of this Rate Schedule and to exercise the right to terminate in the manner provided for under Art. 4.7 of the General Terms and Conditions of Contract.
7. INVOICING FREQUENCY
7.1. The invoicing frequency varies depending on the Rate selected by the Customer, as better indicated below:
a) Consumption Rate: the invoice is issued and sent to the customer at the end of each charging session and includes the fees due for the use of the Charging Service and any extra costs due for the payment of the penalties applied under Art. 5.5 of the General Terms and Conditions of Contract;
b) Rate Plans: the invoice for the payment of the recurring fixed fee is issued and sent to the Customer every 30 days. The fees due for the use of the Charging Service and any extra costs due for the payment of the penalties applied under Art. 5.5 of the General Terms and Conditions at the end of each charging session.
7.2. The payment method is specific to each profile linked to the account. For all customers, the payment method associated with their account at the time of joining the Service or, in any case, the one indicated in the Customer’s profile is the normal payment method for the Service. For more details, please see art. 6.4. of the General Terms and Conditions. The details of the Rates shall be available in the appropriate section of the App, and in this same section, the Customer may modify the Rate for each profile associated with the account, without any cost or constraint.